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Whether you are a manager, team member, or just someone looking to enter the hospitality industry, Best Impressions in Hospitality is the book you need to put yourself ahead of the pack. Filled with advice from industry professionals, this comprehensive reference discusses in depth every nuance of the hospitality profession, from appearance, grooming, and uniforms to body language, customer relations, and business etiquette. First impressions are critical. Let this effective training resource arm you with the skills and information you need to succeed in the increasingly competitive hospitality industry.